Can I cancel my registration?
Yes. We know that changes in life and work can affect your plans sometimes. If you wish to cancel a registration before its end date, simply submit your request by email to the ACADEMY OFFICE with a 2 lesson notice so that we can assign your slot to another student. You can of course still go to the last 2 lessons for which you are giving your notice. Our policy is to never charge you a penalty should you have to stop your lessons.
Your first two lessons are trial lessons
We integrate two trial lessons into our registration packages. This ensures a perfect teacher-student match. If you choose to discontinue your lessons for any reason before your third lesson, we will fully refund your remaining paid lessons. You can also choose to be transferred to another Academy teacher of your choice.
Need to re-schedule a lesson?
Please give your teacher 48 hours notice to reschedule your lesson. You can reschedule up to 1 lesson for a 16 lesson registration, and up to 2 lessons for 32 lesson registration. The 8 lesson registration has no rescheduling option. We offer up to 15 extra days at the end of your registration to complete your lessons. This allows continuity for your learning, and continuity for your teacher.
GROUP lessons: Please note that individuals who cannot come to a lesson in a GROUP setting, will not be reimbursed for their absence and cannot carry forward a credit.
GROUP lessons: Please note that individuals who cannot come to a lesson in a GROUP setting, will not be reimbursed for their absence and cannot carry forward a credit.
